What do Insure and Go Travel Insurance reviews by customer say? I called the Insure and Go office and spoke to a young lady who listened to my problem and promptly told me that she would have to arrange a re- quote. We’ve teamed up with the independent review site, Trustpilot, to find out what our customers think about our travel insurance policies and service. Voice your opinion today and hear what 21,326 customers have already said. There are 8 customers that ford insure, rating them as bad. Unfair and unprofessional. However unfortunately their service level has really gone downhill. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. Reply. I do apologise for the delays with your claim, CH. While it lacks some of the features commonly found with the best travel insurance agencies, it is one of the cheapest we evaluated. | Read 1,821-1,840 Reviews out of 4,015. Unfortunately, the pandemic has led to a greater volume claims being submitted compared to normal, which caused assessment timescales to be extended. I would thoroughly recommend this company. and get full access to these results and all our reviews. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. Do you agree with InsureandGo UK’s 4-star rating? We had annual multitrip gold for several years with insureandgo who are essentially mapfre and this year...first time ever having to contact them thank God... had a very unsatisfactory experience with them. Share. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. If your dog, cat or rabbit already has a … Look out for new customer scores coming in mid-2021. Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom Insure and Go company are not helpful or friendly. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. Ive now been waiting over a 100 days and no end in sight. Still waiting for a full resolution on that. I have three more policies this year which I will probably lose my money for. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. | Read 921-940 Reviews out of 23,235 I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. !Further to your template reply below, with the greatest respect your response does not address either of the issues I raise. Very disappointed, after being years with them. They would not refund or extend our policies despite us having only renewed mid November. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Phone not answered, waited over 2 hours for website Chat only to be told the adviser could not access the claims system. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. Won't be insuring with them again. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. 23,357 people have already reviewed InsureandGo UK. Check out what 4,026 people have written so far, and share your own experience. Made a covid related claim back in early March 2020. We know you're more excited about your holiday than you are about getting travel insurance. Thanks. InsureandGo are incompetent - NEVER USE THEM!Basically they use every excuse not to pay out on a valid claim. For medical emergencies … How does Which? | insureandgo.com | Read 141-160 Reviews out of 21,326 I do apologise for the automatic renewal of the policy, Simon. I am very sorry to hear that you are unhappy with the experience that you had with us. DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY.A few days since I updated the trustpilot community. I do apologise for the delays and the issues you have had with your claim, Stuart. Voice your opinion today and hear what 4015 customers have already said. Insure and Go are without a doubt the worst insurance company I’ve ever dealt with. Read about their experiences and share your own! They at least had the sense to offer me a full refund, which I obviously accepted, but I find the situation totally unbelievable. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Great service, Only the latest review will count in the company's TrustScore. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. Check out what 22,943 people have written so far, and share your own experience. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. Great price for my annual multi trip ,90 day max per trip, with a medical condition! Avoid at all costs. Anyway we were not covered for pandemics!! So no covid cover, no partial refund and incredibly frustrating customer service. Voice your opinion today and hear what 655 customers have already said. Needless to say I never had any follow up to my email. Highly recommend. My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. Don’t use this company, they do not pay out and use delay tactics. Have used this company many times. You say you’re now dealing with claims from November.... mine is from March ... and still waiting. A free inside look at company reviews and salaries posted anonymously by employees. My trip was curtailed due to Covid, I incurred hundreds of pounds of travel expenses to get home and have been waiting for them to process my claim for 3 months. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Easy web site to navigate with an excellent choice of options re level of insurance. I have provided information more than once. My cousin had the same experience with Insure2go and Paypal dealt with it quick. It also has a plan geared for cruises. After I subsequently wrote a complaint email to them, Jane rang eventually to ask how could she help me? Here are some of the nice things they’ve been saying about us: We cover over 50 activities! I wouldn’t have had such a problem if they had said no not covered. Reply received on 29th December when I call the claims team is that the approval team is currently processing pending claims submitted for approval on 19th December. Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. Have been using insure and go a few years now never no problems. Customer service was dire! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo UK Reviews … Review by Steve 4 months ago. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . So I am still as much in the dark as before. Reply. Modern day conmen. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! Well did you read my lengthy email?? Everything was canceled in May ( flights, borders were closed)Applied for refund from insureandgo, got NOTHING back. Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. I have registered a claim with the financial ombudsman. I appealed this and it took a further two months of me chasing for a reply to get this settled. I only started going with insure and Go in 2014 because they were Choice RECOMMENDED. very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Will be presenting a complaint to the Financial Ombudsman. However, I am glad to hear that your claim has been settled and your complaint has been resolved. 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