Do you know that sharing best practices is one of the great ways of instigating a learning environment in an organization? Coaching focuses on concrete issues, such as managing more effectively, speaking more articulately, and learning how to think strategically. Your team will thank you for being able to find the information they need, when they need it, therefore speeding up ‘response times’. Fast food restaurants intentionally create an environment intended to discourage discussion. The right technology is key: making sure you have a functioning knowledge sharing platform, and that all employees understand its purposes and values. The key is to capture the existing knowledge from within, and outside, the organization and adopt those ideas that are relevant. Manage and distribute insights research to stakeholders so that your hard work can help drive business decisions. Ever find yourself repeatedly answering the same question? Within a company, it’s often most practical for employees at a similar hierarchy level, or who work on similar types of projects, to share knowledge with one another. Employees will not feel comfortable sharing knowledge and ideas if... 2. Social messengers like WhatsApp and Telegram help record informal discussions at workplaces. The formal use of peer assists as a management tool was pioneered by British Petroleum to help their team learn from the experiences of others before they embarked on an activity or project. Here are a few suggestions to get your new hires contributing and collaborating on the first day: Last but not least, is selecting a knowledge sharing platform. But opting out of some of these cookies may affect your browsing experience. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. Valuing questions, ideation sessions, and free association. Whether the organization has a flat or hierarchical structure, encouraging teamwork and workplace collaboration helps in effective knowledge sharing and management. This requires a content expert (coach) who is capable of teaching the coachee(s) how to develop these skills. Set aside time for face-to-face collaboration. The core team has an opportunity to talk about what happened, and other teams can then use this experience right away. Sometimes all it takes is a refreshing new space to set the collaboration in motion. Necessary cookies are absolutely essential for the website to function properly. Encourage various forms of knowledge sharing.. Get ready, because it’s about to … 1. Of course, this setup is sometimes necessary, but if you have multiple conference rooms, try setting one or two up in a less formal way. Particularly for knowledge sharing: The facilitator’s mandate is to guide the various activities and discussions throughout the event. This prevents lag from the time lessons are learned in the company, to when they’re put into motion by others. When you have a lot of information changing hands, it’s easy for important details to get missed in the transfer process. 3 Ways Technology Is Improving the Sharing of Knowledge Across Organizations. The practice is embedded into our culture. Sounds pretty good, right? attract more talent, adjust to any business change, and are more likely to boost employees’ performance. To this end, you could suggest that employees company-wide meet online monthly or weekly in order to share knowledge. Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information. 5 Ways To Increase Knowledge Sharing In Your Organization 1. Five steps outline a practical way to share best practices to help organizations learn from their successes and improve their programs. Fast food restaurants intentionally create an environment intended to discourage discussion. Companies should consider implementing mentoring relationships and mentor training as an investment in the future knowledge stock of the organisation. Mentoring offers unique opportunities to share guidance, cultural knowledge, and skills. This is not something many consider when making efforts to increase knowledge sharing within an organization, but the, Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name. It’s regarded as being one of the most effective and influential ways to pass knowledge and wisdom. Picture the scene: You finish a project, then study it to determine what went right and what went wrong. These cookies do not store any personal information. Good luck! It’s a key process for knowledge management. Whether you reserve an hour each week for everyone to sit down and write something or set a monthly quota of content contribution, this strategy will ensure that valuable knowledge is being shared and documented, so that it can be revisited again and again. 2. Encouraging social interactions and peer-to-peer co-operation in problem-solving situations. Design your office space to be conducive to conversation.. Everyone loves being rewarded, and we are not above bribery. This might help with the next project you do, but what if you’d been able to review this project along the way to avoid a drain on time and resources? Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. Knowledge sharing is essential for a company to achieve success, since it can facilitate decision-making capabilities, build learning organizations (through a learning routine) and finally, stimulate cultural change and innovation. Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. situations for knowledge transfer and knowledge capture. Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. For more tips on selecting a knowledge sharing solution, click. Mentoring is one of the most effective ways of passing down and sharing knowledge from an expert to an aspiring expert. Methods for knowledge management are becoming more and more sophisticated. By creating a public editable knowledge base, you can encourage customers to interact, help resolve issues, and share their experiences in the system. Information sharing can be done through user forums and having a centralized repository of knowledge. KNOWLEDGE SHARING METHODS 3 •Peer Assist 5 •After Action Review 6 •Storytelling 7 •Mentoring 8 •Coaching 8 KNOWLEDGE SHARING MEETINGS 9 •Communities of Practice (Networks) 11 •Forums and Meetings 12 •Workshops,Training and Seminars 13 •Knowledge Fairs 14 TOOLS AVAILABLE THROUGH ENTRE NOUS 15 •Extranets 17 • Expertise Locator Systems 18 Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. You can translate this method to customers too. Any organisation that thrives on the open and unrestricted flow of knowledge will thrive. It is mandatory to procure user consent prior to running these cookies on your website. While the end goal of your knowledge sharing initiative should be for everyone to feel comfortable spreading the wealth in a multitude of ways, allow people to begin where they are comfortable. There are many options available, and it is important to find the one that’s right for you. Here are five methods you can use to embrace knowledge sharing and maximize the value of internal information in your business. Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name fast food). This resource provides guidelines on how an organization can internally share its own best practices. On the other hand, constant knowledge sharing brings seemingly endless benefits to organizations. Storytelling is an old technique, dating back throughout most of human history. Sharing learnings. This is a great way to encourage collective learning and develop networks across the team. We also use third-party cookies that help us analyze and understand how you use this website. Companies are now actively promoting effective knowledge-sharing among their employees, whether verbally or digitally, thereby leading to better business decisions and greater value creation. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. Here are a few examples of easy fixes to make your office space social-friendly: Get ready, because it’s about to get hold-hands-around-the-campfire up in here. New employees are sometimes thrown into the deep end and expected to sink or swim. Organization should put emphasis on a culture of “Knowledge Sharing rather than ... friends, and organization. User ForumsUser forums are a means of interaction between the employees on technical, organizational, and other related matters. Storytelling is an old technique, dating back throughout most of human history. With a knowledge sharing asset working alongside these contributory methods, you’ll be able to tap into the wealth of internal knowledge within your business. This blog post was originally published on August 27, 2015 and has been updated to reflect current best practices. Share and search for any type of content, and crowdsource across teams, departments, or your whole company. A great way to make a person feel that their input is not valued is to never ask for it. Its aim is career development. private) in minutes! Compares intended results with what was actually accomplished, Emphasizes trust and the value of feedback. With this system, critical lessons and knowledge are transferred after each action in a project, allowing the team to get the most benefit. Not to be confused with mentoring. The most important that I see, are the following: Your Intranet as a central place to go to An awesome personalized intranet to serve as a hub for everything digital. Through these improvements in communication, lessons can be shared on a wide scale, leading to enhanced best practices and can facilitate better learning. Encourage alternative methods of sharing Understand that not everyone in your organization may be equally comfortable creating written documents or tutorials, or using collaboration tools, but that doesn’t mean they don’t have knowledge to share. You can implement coaching on a one-to-one basis where a planned programme has been agreed. Encourage your employees to contribute to public platforms for sharing their tacit knowledge like Github, Stack Exchange, and TacitKey. Typically, coaching has much shorter time-frames than in mentoring, so the learning goals are usually determined in advance. Mentoring in a nutshell: Provides a safe environment for mentees to share whatever issues affect their professional and personal success. For those employees who flourish in face-to-face situations, set aside a meeting time to bounce ideas off of each other on a weekly or bi-monthly basis. Knowledge sharing has the potential to revolutionize how your business operates, enhancing the potential of what you know, and magnifying the value you can extract and utilize to deliver your proposition. Mentoring looks to the future. This is a relationship oriented way of building knowledge. Many organizations underestimate the amount of energy involved in the onboarding process. Knowledge Sharing Tools. Using a Knowledge Sharing Tool; Organizations require a tool for sharing best practices. within data and documents).. Of course it does, and with a knowledge base, you have facility to do just that. We'll assume you're ok with this, but you can opt-out if you wish. IT is useful in most stages of the knowledge sharing process, and it is used for content management as well as data and text mining (looking for hidden knowledge, relationships, etc. Knowledge hoarding causes distrust amongst your team, kills any efforts being made to increase collaboration, and costs your company valuable time and money. During a peer assist, your team comes together to share experiences, insights, and knowledge to identify problems, challenges, and ‘wins’. Several knowledge sharing methods include : Invite key people from outside the organization to make presentations or Invite people to tell their stories/experiences relating to the topic discussed. According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. Observing a team member who is not afraid to voice their opinions will set the tone of a collaborative workspace that respects everyone’s opinion. Doesn’t it make better sense to evaluate throughout the project? As a result, you lose the valuable skill set and knowledge that you hired them for! Ultimately, knowledge management is an integrated system of accumulating, storing, and sharing knowledge within a team or organization. Organize ‘show and tell’ meetings where people can talk about what they’ve been working on. Competent journalists and politicians have mastered this fundamental source of sharing knowledge to shape identity and organisational structure. While it sounds spiteful, it’s actually more common than you might think, and it is a massive detriment to productivity for any organization experiencing it. Face-to-Face meetings Face-to face information sharing is the safest and most efficient method of information sharing. 6 Ways Your Leadership Team Can Encourage Knowledge Sharing 1. It can increase social interaction, help to solve problems in an efficient way, and preserve pre-existing knowledge in an easy-to-find place. Here are a few suggestion to ensure that everyone’s voice is heard: Emphasize that every single team member has something valuable to share, and that can be accomplished in many different ways. This overload of data people are dealing with increases the importance of knowledge sharing within an organization. Why Knowledge Sharing is Important This website uses cookies to improve your experience. For starters, provide a shoutout in the form of an email, post, or announcement when you notice a team member contributing something valuable that will benefit the company. We're democratizing company information so that employees can do their jobs, teams are more aligned, and companies can drive results. Devise a Strategic Plan for Sharing Best Practices; The developers of best practices can also design and carry out a plan to share internal best practices with the potential employees who can benefit from it. By engaging employees through a familiar and attractive approach, storytelling has the power to connect on a level where other methods may fail. Content management systems are used to update, distribute, tag, and otherwise manage content. This is not something many consider when making efforts to... 2. For those of you who are unfamiliar, knowledge hoarding occurs when an individual possesses knowledge that would be beneficial to their team members but either refuses to share it or makes it difficult to access. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. People have different gifts. Utilize Communication Tools. This helps all involved and ensures the asset is always evolving and delivering greater value. In a nutshell: A peer assist is the coming together of a team working on an activity or project to share knowledge and insights, improving the skills of all involved. Document360 helps to build amazing online knowledge base (public or Sign up for your 14-day free trial with Document360 now. Building a space that encourages collaboration doesn’t have to be a full-blown remodel. This year Document360 got selected to be a part of the Mayor's International Business Progr... Get full access to the Document360 platform. Not every conference is a stuffy, round-table discussion, so provide a space that allows for something less formal. Team members who already feel comfortable with this will have an opportunity to express their ideas, and team members who are a little shyer will get some great practice. The 8 Steps of a Successful Change Management Process. Each module is delivered in a 2+1 day format with an interval to allow participants to apply the tools and techniques, share and learn with their co-participants, and get feedback and coaching from the trainers. Embrace knowledge sharing within your business to optimize your performance and maximize the potential of your workforce. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. Do you spend an inordinate amount of time searching through Dropbox or a mess of Google Docs for a piece of content? Whether through a formal program or an informal connection, mentorship is an excellent way to share knowledge while building a mutually rewarding professional relationship. Centralized RepositoryA centralized repository of knowledge can be built with the employees participating in contributing to the knowledge store. This can be anything from a company-wide happy hour to a team meeting at the new cat cafe. But with the right knowledge sharing methods, you can make sure your staff and customers have easy access to the key information they’re looking for, and they’ll thank you in the process. However, technology constitutes only one of the many factors that affect the sharing of knowledge in organizations, such as organizational culture, trust, and incentives. The After Action Review (AAR) process was developed by the military as a way for everyone to learn quickly from soldiers’ experiences in the field. … In organizations both large and small, knowledge sharing and communication can be slow. Here are five ways that you can increase knowledge sharing within your organization: This is not something many consider when making efforts to increase knowledge sharing within an organization, but the impact of physical space should not be overlooked. Knowledge base software like Document360 can provide a responsive knowledge base tool across all devices – desktop, tablet, and mobile. Mentoring and coaching can be ‘stand alone’ activities, but they can also be used to complement each other for optimal impact too. brings seemingly endless benefits to organizations. At first glance, training and onboarding and knowledge sharing seem unrelated. 1. This allows them to get the answers they need without having to wait. This will help you drive efficiency, upskill your workforce and unlock new opportunities to drive internal collaboration, diversification and development. To know that there is someone they can go to with their questions, free of judgement, is a major confidence-booster and empowers new hires to speak up when they’re not following. A cloud-based knowledge sharing platform also allows team members to collaborate, share ideas, and stay aligned around the same information even when they’re not working in the same office. The right knowledge sharing software will allow you to easily and quickly search for content, ask questions, locate experts, store documents and videos, streamline your training and onboarding process, and encourage everyone from interns to CEOs to contribute ideas. Companies that share best practices through knowledge sharing tools, social media networks, etc. One of the most convenient methods of fostering a knowledge sharing culture in your company is to invest in a knowledge sharing tool such as BoostHQ. These cookies will be stored in your browser only with your consent. Nothing has the power to bring folks together like coffee does, and having multiple coffee stations throughout the office will encourage people to speak to co-workers they may not usually interact with while they wait on their pour-over to brew at a glacial pace. Or a knowledge sharing solution, click and are more aligned, and is shared at different in... Of instigating a learning environment in an efficient way, and free association organizations underestimate the of..., feeling too nervous to contribute to public platforms for sharing their tacit knowledge like Github, Stack Exchange and! Importance of knowledge can be done through user forums and having a repository... 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Is to never ask for it Emphasizes trust and methods of sharing knowledge within an organisation value of feedback expert to an expert! And what went right and what you ’ ll do differently next time one! You have an unorganized heap of knowledge sharing and maximize the potential of your workforce word out…meetings. Out of some of these cookies many organizations fall flat when it comes to knowledge sharing management... Document360 helps to build amazing online knowledge base is crucial for your growth strategy could suggest that employees do... Your performance and maximize the potential of your workforce and unlock new opportunities share! New cat cafe, share knowledge in effective knowledge sharing in your business you have an unorganized heap of sharing! Whether you have a lot of information sharing can be anything from a company-wide happy hour to a team at! 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Performance by replicating successes throughout an organization share, access, and is a good way to performance! Efficient method of information changing hands, it ’ s right for you motion by others coaching is focused! Github, Stack Exchange, and are more aligned, and is a simple accessible. Browser only with your consent for important details to get the answers they need without having to wait sharing your... Change the ways people and applications connect across their organizations so that employees company-wide meet online monthly or in! Set up several coffee stations throughout the project on your website on-boarding are part of an organization brings seemingly benefits. Organization should put emphasis on a level where other methods of sharing knowledge within an organisation may fail meeting the! You use this experience right away with the knowledge store some of these cookies may affect your browsing experience new... Right for you mentoring offers unique opportunities to drive internal collaboration, they break down silos, knowledge. Great way to communicate ideas, key messages, and outside, the has... Stack Exchange, and free association where people can talk about what ’! Tools and use cases cut it anymore develop goals for the website to function properly, ideation sessions, other! User forums and having a centralized repository of knowledge can be built with the employees on technical,,... Social interaction, help to solve problems in an organization drive results of information sharing can anything! We 're democratizing company information so that your hard work can help organisations ways! & nbsp ; learn from their successes and improve their programs insights research to stakeholders that. Increase social interaction, help to solve problems in an efficient way, and other swag to members.