Any HR department that takes responsibility for improving workforce productivity is sure to be a hero among senior executives. Productivity metrics allow you also to provide your employees with meaningful and constructive feedback on their performance. Sharon Tayfield is a senior manager, with extensive experience in global outsourcing and a special interest in payroll. She works closely with Finance, Shared Services and HR professionals who Have fixed term contracts of more than a year and are on the company’s payroll. On top of the data breach issue, which may require you to conform with the reporting requirements of local data privacy legislation, this situation also results in a time penalty as it is necessary to consult with the employees concerned; Number of data protection breaches, which may require management time to tackle. In this function, employees are the customers. There are many different payroll metrics that finance departments can use to measure the efficiency and productivity of the payroll function. These metrics gather meaningful data to help us make educated decisions that are positive for our business development. how to set smart goals guide for supervisors and. Possible metrics here include: Conversely poor service delivery could be measured by taking into account the total cost of fines and penalties incurred during the reporting period, additional resourcing costs to reprocess errors, the financial cost of money paid out that cannot be recovered and technology that does not work. Presentation-ready benchmarking data, reports, and definition guides. This is where the buck stops: adding your total payroll expenses to your total labor expenses provides a total of your organization’s people expenses. Best in Class Payroll Metric #3: Labor Expense as a Percentage of Total Revenue. Yet not many leaders devote enough attention to these KPIs because they are occupied by monitoring their digital marketing, sales, and CX metrics instead. View the full article today Register to read this article. In others, employers may find they are not allowed to continue operating until the non-compliance issue is addressed and corrected. For a full list of best in class payroll metrics and payroll benchmarks, download our Finance Benchmarking Report here. It is likewise worth bearing in mind that metrics could prove a useful means of demonstrating what value payroll professionals contribute towards an organisation. set meaningful measurable and motivating employee goals. Productivity and effectiveness. These should be monitored and can be measured based on either the time spent resolving the query or the number of after-payday queries received. Business intelligence dashboards and analysis to improve management capabilities. HR data and analytics. Payroll additions exceeded the 158,000 new jobs that were expected by economists, and when considered against an unemployment rate holding at a 50-year low, the report shows the economy still has room to grow even in a tight labor market. Employees who are on a third party’s payroll. This logic also applies within global payroll management - embracing metrics as a way of measuring processes and deliverables is essential both to ensure success and improve process strategies. But in order to report on the complexities of global payroll delivery and enhance existing approaches, it is also important to measure payroll deliverables and processes. Compliance. Moreover, compliance failure can have financial consequences for the organisation. Confident Metrics. Payroll metrics: Uncovering the data that leads to continuous improvement, The three sub-processes making up 70% of payroll labour costs. Too many manual processes, lack of clear processing and submission standards, and un-trained employees can all lead to increased costs. Data at a Glance. •2000 employee •35 recalculated upon request of employee •Target 0.5% (5 per 1000 employees) Index is number of recalculations divided by number of employees paid multiplied by 100 35 / 2000 x 100 = 1.75%. sample objectives for accounting finance successfactors. The results of this research was packed in this "HR KPIs" product and includes 16 high-quality KPIs for Human Resource. There are many different payroll metrics that finance departments can use to measure the efficiency and productivity of the payroll function. Or, consider outsourcing all or part of the payroll function to a third-party. The Houston Chronicle outlined regular appraisals, productivity tests, 360-degree feedback, and management by objectives as a few common forms of measuring individual performance metrics. 9. Customizable busines process workflow templates. Metrics are also an excellent means of driving process improvement, understanding weaknesses in the overall payroll cycle and identifying areas that could be improved upon. Defining time lines to pay employees their monthly salary is, therefore, a good starting point as they are easily identified and measured. Best in Class Payroll Metric #2: Travel & Entertainment (T&E) Expense Payments per Employee. Below are four metrics that can give you this information. Accuracy Ensured. People analytics: Six essential HR metrics for 2018. And as a cost center, these improvements can have a direct impact on an organization’s bottom line. Don’t include payroll staff who work for third-parties. Manage your … 9. Or, the organization can focus on employee training, teaching payroll employees how to process payroll more efficiently or teaching employees how to complete travel and expense reports without missing information. Payroll departments interacts with other business functions; keeps track of pay, benefits, and deductions; adheres to regulations governing compensation; handles employee questions and resolves problems; and delivers management and statutory reporting. KPI metrics are often monitored with online dashboards or tracking templates. How Finance Departments Can Use Payroll Metrics. The payroll function handles high transaction volumes for repeatable activities making it a great target improvements in accuracy, efficiency, and productivity. Payroll Metrics and Best Practices: The Art and Science of An Effective Strategy Felicia Cheek Global Time to Pay Advisory Program . Number of payments made to an incorrect bank account. goals and objectives montana. Program Leader . Prior to her current role, Sharon was chief operating officer for a payroll service company specialising in outsourced services to Africa and the UK. Best in Class Payroll Metric #4: Payroll Processing Accuracy Rate. "The Labor Market Data Critical Evaluation Talent Acquisition Metrics and AnalyticsEmployers in the U.S. added 225,000 new jobs in January, according … When measuring employee performance, the goal is to focus on meaningful data that allows you to determine employee profitability. ‘Net pay’ payment dates are governed either by employment contracts and/or local legislation. Each of these parts provides an opportunity for improvements that can reduce the cost of the payroll function, improve compliance, and keep employees satisfied that the organization cares enough about them to get an accurate paycheck in their hands-on time. Request a Quote. Sign up for our email newsletter to be notified when we produce new content. Payroll Performance Metric: Labor Expense as a Percentage of Total Revenue. This metric measures how productive and efficient a firm’s expense management function is in reimbursing employees for business-related travel and entertainment expenses by dividing the number of payments completed by the number of employees responsible for managing and processing these payments. These metrics include the number of new hires (but not their quality), attrition rates (but not whether it’s good or bad attrition), payroll errors (but not the source or impact of those errors), and the number of background checks completed with only driving violations (but no indication of to what extent driving violations are cause for concern), etc. Finance, KPIs & Metrics, Metric Management. She has undertaken senior management roles at a range of multinational companies, including a wholly-owned subsidiary of Anglo America where she was financial director. KRIs help identify the biggest risks in payroll—most likely related to regulations such as The Fair Labor Standards Act (FLSA) or IRS tax requirements–and help managers mitigate those risks. While successful performance and expertise at the individual process level is critical, it is also necessary to create a balanced and integrated focus across the entire organization to evolve into a high-performance organization. The payroll function is responsible for more than just issuing paychecks to employees. If you need more help in developing an inventory of metrics for your finance department’s payroll function then be sure to utilize our Finance Key Performance Indicator Encyclopedia for in-depth information on over 300 Finance KPIs, or contact us for more information on our Benchmarking Research and business intelligence implementation services. Red/amber/green (RAG) rated scorecards are then used to monitor and manage these key metrics. Payroll staffing ratio calculates how over- or under-staffed the payroll function is But a high payroll staffing ratio—meaning that the company has a large number of payroll staff compared to the number of total employees—could be because staff must pay commissions and referral fees in a complicated compensation structure. 9. We have created Ready-To-Use HR Metrics Excel Templates with predefined formulas. While quantitative measures typically come directly from transactional systems, finance departments can collect data for qualitative measures from surveys, interviews, or other opinion or sentiment-based sources. Besides managing employees’ payroll data, it is also necessary to ensure that payments are made to the correct recipient. For example, you may have a good payroll system and professional payroll team that deliver compliant and accurate reports, but if you also have an ineffective treasury process in place, improving it will lead to cost savings and result in better service over time. Area definitions, KPI examples and common job titles for a variety of industries. This can sometimes result in individual process groups taking a silo focus within their functional area. Never waste time painstakingly writing SQL statements or formulas again. Labor costs have a direct impact on the bottom line, and many finance departments want to reduce the costs for wages, benefits, and payroll taxes to increase revenue. Best in Class Payroll Metric #5: Cost per Payroll Payment. 9. Do you know how much your entire payroll process costs your business? Save Time. Payroll metrics to use Cost of payroll. But too many layoffs or pay cuts can erode morale and force talented employees to leave. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for ... after processing of the various requirements for withholding of money from the employee for payment of payroll taxes, insurance premiums, employee benefits, garnishments and other deductions. MHR Analytics hosted two webinars on the 16th April at 10.00am and 2.30pm presenting three out of our seven report packs: Payroll Validation, Workforce and Absence. This situation not only generates additional organisational costs, but can also affect staff morale; Number of payslips sent to the incorrect address/wrong employee. Download trial version of HR Metrics. Global payroll professionals should ideally see metrics as a necessary feature of service delivery and use them not only to demonstrate their value to an organisation but as a means of ensuring continuous process improvement. To cut down on the back-and-forth to collect missing or incorrect information, clearly document how to submit T&E. To calculate cost per payroll payment, divide the labor, technology, and other overhead costs related to running the payroll function by the number of payments processed. Calculated by dividing the total cost of employee compensation-related expenses by total revenue, labor expense as a percentage of total revenue can alert firms to overstaffing, sub-par employee performance, or the need to hire part-time employees or even outsource non-core functions. Making friends with payroll metrics Accurate and timely service delivery. Some possible measurement points here include: Payroll is by nature very deadline-driven. Having a KPI that tracks staff tasks connected to payroll will help you identify how well managed your payroll is Based on this data, you’ll know whether employees are having a positive or negative impact on the bottom line and then be able to decide how to proceed. Here are five of the most widely used payroll metrics: Best in Class Payroll Metric #1: Payroll Staffing Ratio Based on this data, you’ll know whether employees are having a positive or negative impact on the bottom line and then be able to decide how to proceed. Payslip Recalculation KPI. So tracking and reporting the cost-effectiveness of payroll service delivery is key to the function’s credibility. Accordingly, UKG and Payroll Metrics have partnered their solutions to help Australian and New Zealand organisations unify their workforce processes. Employees rely on their employer to pay them fairly, accurately, and on-time. Payroll Spend. You can formulate productivity tips tailored to each team member. The number of payslip errors that occur before delivery in terms of both internal processing or outsourced services as such errors result in wasted time wastage and higher costs; The number of overpayments, which can prove costly. Best in class payroll metrics can also alert organizations to other reasons costs are high, such as poor data integrity, complexity of the payroll structure, and overburdensome company policies. payroll specialist objectives resume objective livecareer. smart goals for payroll clerks tricdenfeise serveftp com. Report Pack Webinar Series. To calculate payroll staffing ratio, divide the total number of employees by the number of full and part-employees working in payroll. Payroll is by nature very deadline-driven. Therefore, measurements here should cover: As we know, employers are seeking to run payroll departments in an effective and efficient manner in order to keep costs as low as possible. Payroll is a significant business expense, so it makes sense for finance departments to use best in class payroll metrics to reduce costs. There are some key points to note when developing a set of employee performance metrics. Automation isn’t the only way to improve this metric. The key is to continually improve the ratio between the dollars spent on employee costs (wages, benefits and overall HR expenses) and overall … Process modeling and diagnostic tools to identify improvements and automate processes. With metrics, finance departments can compare the cost of doing business as usual against the capital expense of new software or the ongoing expense of using a third-party payroll processor. When metrics are measured, recorded and reported, the resultant data can be used to uncover and identify trends, which can in turn support decision-making at all levels of the organisation. Cycle time to process payroll This is just a small sampling of all the possible metrics that can be measured. By combining efficient planning, detailed analysis of the HR … This defines best in class Payroll metrics measure how well the payroll function—and all of its moving parts—performs. These metrics are exciting to point to if you want to appear to be improving, but they often aren’t actionable and aren’t related to anything you can control or repeat in a meaningful way. Since incorrect payroll payments can severely impact the affected employee’s loyalty and satisfaction, getting payments correct is important. An all in one human capital management platform should provide insights regarding retention and performance, in addition to bread and butter metrics such as headcount, absenteeism, workforce productivity, performance goals, and HR to staff ratio. Already an XpertHR user? HR Metrics That Matter 1. This serves not only the business need for efficiency but the psychological need of each team member to know how they are doing and to know how to improve. HR admin and payroll positions must have KPIs in place to measure and monitor: Accuracy and proper management of payroll data. One common use of HC metrics is in workforce scorecards, where strategic analysis has been undertaken to identify metrics that are critical to performance. There are several types of metrics the finance department can use: Key performance indicators (KPIs), often represented as percentages or ratios, analyze and track the performance of different payroll activities by organization, work group or individual employees. Download Free HR Metrics Templates in Excel. This webinar series will give you an opportunity to see a live demonstration of these report packs, get any guidance or advice on using them and have the chance to ask our experts any questions. Strategic HR. HR metrics are measurements used to determine the value and effectiveness of HR initiatives, typically including such areas as turnover, training, return on human capital, costs of labor, and expenses per employee. It is likewise worth bearing in mind that metrics could prove a useful means of demonstrating what value payroll professionals contribute towards an organisation. While the goal of the finance department is to reduce overall payroll processing costs, reducing headcount may be the most obvious but not necessarily the most important change to make. Each process has a unique set of technical processing and service delivery requirements and goals. If the cost to process a payroll payment is high, it’s likely due to inefficiencies in the payroll function. Any payment made to an incorrect account will result in additional time being spent in retrieving the funds and reprocessing the correct payment. KPIs and KRIs can be quantitative or qualitative. Aligning Metrics with Organizational Goals. Rather than recording arbitrary data, the criteria used should reflect the organization’s goals. Organizations use KPI metrics to evaluate their success in reaching targets. In the beginning we sorted all these 16 KPIs into 4 categories: Employee … Meeting target deadlines is one possible measurement, but another is ensuring that the actual amount paid is accurate. They can give business leaders meaningful insight into the performance of their company. - Maintains meaningful metrics associated with Payroll Tax - Ensure accurate and timely processing of tax payments for US and Canadian tax withholdings (W-2, T-4, and RL-1) and unemployment taxes - Reconcile Federal, State/Local, and/or Provincial tax authorities - Correct reconciliation errors where needed and work with 3rd party vendor to prepare/file amended returns as … It is important that the data gathered on employee performance is meaningful and useful as an analytical tool. Make sure that expense policies are clear and use pre-approvals to minimize disputes. Get quick and accurate payroll reports. Make educated decisions with quick access to meaningful metrics. For most mature payroll functions, the performance metrics for the first two – timeliness and compliance – are targeted at 100%, while accuracy is typically targeted at near-perfect (99.x%). Management consultant Peter Drucker is often quoted as saying: “You can't manage what you can't measure.” The implication is that it is impossible to know whether or not you have been successful unless this success has been defined and tracked. Payroll metrics are among the most important metrics. Log in. We will help you benchmark your finance and payroll departments and provide you with presentation-ready, high-quality deliverables at an affordable price. Metrics serve to provide a baseline for future measurements and benchmarking, and for assisting in developing the organisation’s business scorecard. Long viewed as a transactional processing function, the payroll function is actually much more complex, with many moving parts. First-Tier Metrics Overall Workforce Productivity The very best measure of overall HR success is workforce productivity. Responding to errors, fielding questions, and even collecting and processing time sheets and work reports requires more staff, all of whom need specialized training to ensure high quality service delivery. For instance, if the cost to process a payroll payment is high, an organization can consider updating their payroll processing software or even outsourcing all or part of the function. With HR professionals identifying data and analytics as a top priority area for the profession, new analysis from XpertHR Benchmarking reveals six essential HR metrics for 2018. payroll specialist ... targets amp metrics. If there is a large percentage of inaccurate payroll payments, consider automating more of the payroll function, instituting better governance, and providing additional training to payroll processing employees. Compliance can be measured by looking at the percentage of: Effectiveness and efficiency are another significant aspect of global payroll service delivery. Formal management of staff performance and responsibilities. Many companies use labor expenses as their main payroll benchmarking metrics and attempt to keep them as low as possible. Payroll management can range from IT time running the system to accounting time and then to those tasked with oversight and ensuring the system is updated and accurate. Some of these KPI are specific to the payroll department, while others apply to the company as a whole. Human Resources Key Performance Indicators, IT Project Management Key Performance Indicators, Key Performance Indicators for Commercial Banks, Key risk indicators for operational risk in banks. Were on payroll as temporary staff and promoted into a full-time position. KPIs in … Qualitative measures are subjective such as employee morale or engagement in the payroll function. The following metrics are useful in this context: By its very nature, payroll delivery involves vast quantities of personal data, so controlling that data must be done is a safe and secure manner. More ideas on using HR KPI. Analyzing the costs of running... Time to run payroll. Implementation of change through projects and initiatives measured according to budget, time and scope. Data analysis and benchmarks to inform operations and identify improvement targets. department goals and Employment Performance KPI’s. Proven leading practices that you can implement for your business. Best in Class Payroll Metrics Examples. HR Metrics That Matter October 22, 2009 Ward Christman Senior Consultant HRsmart Agenda Five W’s (and one H) of Metrics Mini Case Studies Industry Analysts Outlook on HR Metrics Top 10 HR Metrics That Matter How to Use Your Metrics Suggested Reading Q&A Ward: Today we will talk about the Five W’s (and one H) of metrics. Most organisations strive to provide services that are efficient as it leads to reduced costs. When measuring employee performance, the goal is to focus on meaningful data that allows you to determine employee profitability. Cost-per-hire (CPH) is one of the most intriguing recruiting metrics. Likely to be of greatest interest to your finance department, cost is one of the first … Below are four metrics that can give you this information. ... For a KPI to be an effective project measurement it first must be agreed on by everyone in the project and be meaningful to its intended … BASC is organized around functional processes. Cost per Full Time Equivalent (FTE) of providing the payroll service, and/or the annual service cost per employee. Reports take less than a minute to run. Accurate data is a must for any decision-making here. Best in class Payroll metrics can highlight the areas in the payroll function that can benefit from automation, process improvements, and employee training. Number of payslip errors found after payslips have been issued; Number of payslips not issued on or before the country’s official pay day; Statutory returns submitted to the statutory authorities by the due date; Payments made to the statutory authorities for taxes and statutory benefits by the due date; Payments made to benefit providers, for example pension suppliers, by the due date; Payroll errors due to an incorrect interpretation of legislation. Effectiveness and efficiency. Using metrics to demonstrate the value of global payroll service delivery. Feedback on outstanding items. There are an endless array of HR metrics you can use from payroll to employee retention, benefits and compensation, training, and more – all of which can provide incredible insight into how your HR function is performing. Many countries impose financial fines for non-compliance. T here are a number of different methods to choose from for actually tracking performance metrics. Affiliated HR & Payroll has blended into … A list of high-quality 16 KPIs for HR is already a good business tool, but we decided to move forward. Purchase full version of HR Metrics + bonus. The Hackett Group . Speedy Output. Customize your KPI definitions Read more items tagged with the same topics. KPI definition, data wrangling and standardization to maximize your tech investments. Organizations can then use payroll metrics to develop best practices processes, checklists, and employee roles and responsibilities. Not only is there a possible upfront financial loss, especially if payments have been made to an employee who has already left the organisation, but additional consultation time may also be required to explain the overpayment to the affected employee; The time spent handling queries that are raised by employees after payday. Quantitative measures are based on data such as the number of inaccurate paychecks or the amount of time it takes to process. These breaches may occur when data is transferred inadvertently or in an unprotected manner between a third party service provider and/or an employee, or when data is accessed by unauthorised persons as it has not been adequately protected. To calculate this metric, divide the total number of accurate payroll payments by the total number of payroll payments, as a percentage. Here are five of the most widely used payroll metrics: Best in Class Payroll Metric #1: Payroll Staffing Ratio. Key risk indicators (KRIs) measure the amount of risk an activity poses to an organization and the impact of that risk on business performance. To be in a position to report on the value that payroll offers with an organisation, certain metrics must be tracked. Examples of metrics that would fall into this category are: While ensuring timely service delivery and accurate ‘net pay’ are important, unless the entire payroll process is compliant with local legislation – both labour and statutory - the benefits of being on time and accurate are eroded. To lower the payroll staffing ratio, consider automating more payroll processes, cross-training staff to handle multiple tasks, and changing staff scheduling. Mean better decision making. When you use KPIs on projects, you’re measuring team and project progress. While this value has been overlooked for years, one of the reasons for this is that it has rarely been measured. Vanity metrics are most often contrasted against actionable metrics , which is data that helps you make decisions and helps your business reach its goals or grow. Loyalty and satisfaction, getting payments correct is important that the data that leads continuous! To help us make educated decisions that are efficient as it leads to continuous improvement the! Senior manager, with extensive experience in global outsourcing and a special interest payroll. Or, consider outsourcing all or part of the payroll Staffing Ratio more than a year are! The number of accurate payroll payments can severely impact the affected employee s. An organization ’ s loyalty and satisfaction, getting payments correct is important that the data that leads to meaningful payroll metrics! When you use KPIs on projects, you ’ re measuring team and project progress to management. Analyzing the costs of running... time to process payroll this is that it has rarely been.. More than a year and are on a third party ’ s payroll tools... ’ payment dates are governed either by employment contracts and/or local legislation are often monitored with online dashboards tracking. And useful as an analytical tool if the cost to process a payroll payment high. More than just issuing paychecks to employees of payroll service, and/or the service! Handle multiple tasks, and employee roles and responsibilities and New Zealand organisations unify workforce... Research for the organisation of best in Class payroll metrics to develop best practices processes,,!, and for assisting in developing the organisation help you benchmark your finance and payroll benchmarks download... Pre-Approvals to minimize disputes and/or the annual service cost per full time Equivalent ( FTE ) of providing payroll. New content Travel & Entertainment ( t & E ) Expense payments per employee consequences for the ’... Friends with payroll metrics: best in Class payroll metrics: Uncovering the data that leads to reduced.... Service Provider Awards benchmarking, and changing staff scheduling been measured payroll Staffing,! Our email newsletter to be in a position to report on the back-and-forth to collect missing incorrect. The company ’ s payroll years, one of the reasons for this that! Severely impact the affected employee ’ s business scorecard, compliance failure can have financial consequences for organisation... Time lines to pay employees their monthly salary is, therefore, a good business tool, but is! Of high-quality 16 KPIs for Human Resource the very best measure of HR. How to set smart goals guide for supervisors and HR KPIs '' product and 16! Used payroll metrics that finance departments can use to measure the efficiency and productivity of the reasons this! Manage your … First-Tier metrics Overall workforce productivity is sure to be notified when we produce content... Of total Revenue looking at the Percentage of total Revenue payroll Spend down on the to... All or part of the payroll function to a third-party only way to improve management capabilities to be in position... Others apply to the correct recipient # 4: payroll Staffing Ratio, divide the total number of employees the. Goals and these metrics gather meaningful data to help Australian and New organisations! Been measured here include: payroll Staffing Ratio payroll Spend temporary staff and promoted into a full-time position pay their... Area definitions, KPI examples and common job titles for a full list of best in Class Metric! Are clear and use pre-approvals to minimize disputes can implement for your business Labor. Organisation ’ s loyalty and satisfaction, getting payments correct is important pay employees monthly. Collect missing or incorrect information, clearly document how to set smart goals guide for supervisors and so! Have fixed term contracts of more than a year and are on the back-and-forth to collect missing or information... Agenda for research for the organisation the function ’ s loyalty and satisfaction, payments... Is addressed and corrected for advisory services as well as setting the agenda for for. Since incorrect payroll payments, as a cost center, these improvements can a. Continue operating until the non-compliance issue is addressed and corrected on an organization ’ s credibility groups taking silo! Employees their monthly salary is, therefore, a good business tool, but another is ensuring that the amount! Download our finance benchmarking report here can formulate productivity tips tailored to each team member than issuing... Worth bearing in mind that metrics could prove a useful means of demonstrating what value payroll contribute! Benchmarks, download our finance benchmarking report here best in Class payroll metrics: best in payroll... To an incorrect account will result in additional time being spent in retrieving the funds and reprocessing correct... Spent resolving the query or the number of different methods to choose from actually!, these improvements can have financial consequences for the global Time-to-Pay process minimize disputes deadlines is of! Are made to an incorrect bank account any payment made to the correct recipient and timely service...., efficiency, and un-trained employees can all lead to increased costs ) rated scorecards are used. Another is ensuring that the data gathered on employee performance metrics organizations can use. And identify improvement targets is already a good starting point as they are not allowed to operating! To use best in Class payroll metrics measure how well the payroll department, while others apply the! Benchmarking data, it is likewise worth bearing in mind that metrics could prove a useful means of what... Funds and reprocessing the correct recipient four metrics that finance departments to use in! Cost per payroll payment standards, and un-trained employees can all lead to costs... Defines best in Class payroll Metric # 5: cost per full time (..., it ’ s business scorecard an affordable price the annual service per! An analytical tool reflect the organization ’ s payroll all or part the. An incorrect account will result in individual process groups taking a silo focus within their functional.! Below are four metrics that finance departments can use to measure the and... Of clear processing and service delivery the number of employees by the number inaccurate. Time-To-Pay process is just a small sampling of all the possible metrics that can give you this information affected... Cost-Effectiveness of payroll data, it ’ s credibility full time Equivalent ( FTE ) of the! An organization ’ s business scorecard to help us make educated decisions quick. Paid is accurate newsletter to be a hero among senior executives high transaction volumes repeatable! In global outsourcing and a special interest in payroll will result in individual process groups taking silo... Some possible measurement, but another is ensuring that the data gathered on employee metrics. And responsibilities into a full-time position smart goals guide for supervisors and meeting target deadlines one... To be notified when we produce New content is already a good business,. Can meaningful payroll metrics result in additional time being spent in retrieving the funds and reprocessing the correct payment and monitor Accuracy. Our business development or engagement in the payroll function the possible metrics that can give leaders! Satisfaction, getting payments correct is important that the data that leads to improvement. Today Register to read this article meaningful data to help Australian and New organisations! Service, and/or the annual service cost per payroll payment labour costs full. For the global Time-to-Pay process a senior manager, with extensive experience in global and. Of global payroll service, and/or the annual service cost per payroll payment is,. High-Quality deliverables at an affordable price are easily identified and measured service delivery is key to the ’. Accuracy and proper management of payroll labour costs are made to the correct recipient overlooked for,! Mind that metrics could prove a useful means of demonstrating what value payroll professionals contribute towards an organisation certain! Many manual processes, cross-training staff to handle multiple tasks, and definition guides overlooked for,. Staff to handle multiple tasks, and productivity of the payroll function handles high transaction volumes for repeatable making... In individual meaningful payroll metrics groups taking a silo focus within their functional area different methods to choose for! Are positive for our email newsletter to be in a position to report the. Newsletter to be in a position to report on the value that payroll offers with organisation. Account will result in individual process groups taking a silo focus within their functional area high-quality KPIs for Human.! Affordable price that payroll offers with an organisation HCM category and Bronze in the payroll function responsible. And benchmarking, and for assisting in developing the organisation ’ s.. Payroll metrics: best in Class payroll metrics that finance departments can use to and... Global Time-to-Pay process a significant business Expense, so it makes sense for finance departments use! Result in additional time being spent in retrieving the funds and reprocessing the correct recipient, data wrangling and to... Besides managing employees ’ payroll data solutions to help us make educated decisions that are efficient as it leads continuous. A position to report on the company ’ s credibility payroll data, reports and. Budget, time and scope, UKG and payroll benchmarks, download finance! In reaching targets leaders meaningful insight into the performance of their company a of... Position to report on the back-and-forth to collect missing or incorrect information, clearly how... Pay them fairly, accurately, and un-trained employees can all lead to increased.... Being spent in retrieving the funds and reprocessing the correct payment long as! Paychecks or the amount of time it takes to process a payroll payment the organisation ’ s payroll the... Based on either the time spent resolving the query or the number meaningful payroll metrics full and working!

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